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Shipping & Returns

Shipping Policy

Orders are usually processed within 1–3 business days and delivered within 7–15 business days after shipment. Customers receive tracking information by email, although orders may arrive in separate packages and may be delayed by factors beyond our control. If we are unable to meet the stated processing time, we will notify the customer, who may choose to accept the delay or cancel the unshipped order for a full refund. Please review your shipping address carefully before completing your purchase, as changes may not be possible once processing has begun.

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Return & Exchange Policy

Eligible items may be returned within 7 days of delivery, provided they are unused and in their original condition and packaging. Customers must contact the store before sending a return. We do not accept opened or used hygiene, feeding, personal-care, or personalized products, as well as gift cards and items marked “Final Sale.”

If an item arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days and provide your order number along with photos or videos of the issue. The store will cover the return shipping costs in these cases. For standard returns, the customer is responsible for return shipping. Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been inspected.

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